Pepe Health Shipping Policy

Thank you for visiting and shopping at www.pepehealth.com.au. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

1. Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

2. Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

Shipment method Estimated delivery time Shipment cost
Australia Post Standard 3-5 business days Free
Australia Post Express Post 2 business days $12.95
Australia Post Overnight * 1-2 business days $19.95

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses is available pepehealth.com ships to all addresses within Australia.

3. Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties and Taxes

pepehealth.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

pepehealth.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

1. PEPE International Shipping Policy

We currently ship outside Australia for a flat fee of $7USD to all countries worldwide with deliveries arriving approximately 14-21 from the date of order

Returns Policy

1. PEPE Returns Policy

Returns and Refunds are available upon request within 30 days of purchase by emailing support@sshopz.com or texting +61478230553